Here is a woman who is solely responsible for the brand image of Amtrak, our nation's flagship railroad, and she's wearing a tacky pantsuit from QVC and twelve-dollar shoes. She sat back in her chair like a trucker and complained. "Why the hell don't you talk about the new engines we got? We got all new engines on most of our trains. Why can't you say, 'Come aboard and experience our new engines.' Why can't you talk about that if you don't wanna talk about the price?"

Augusten Burroughs, Magical Thinking (56)